Terms of Service

Last updated: September 11, 2026

1. Overview

These Terms of Service ("Terms") govern your access to and use of the website located at impaktiv.com (the "Site") and any products or services offered for sale on the Site (collectively, the "Services"), operated by Impaktiv ("Impaktiv," "we," "us," or "our"). By accessing or using the Site, placing an order, or otherwise using the Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use the Site.

2. Eligibility

You must be at least 18 years old, or the age of majority in your jurisdiction, and have the legal capacity to enter into a binding contract to use this Site and make purchases. By using the Site, you represent and warrant that you meet these requirements.

3. Account Registration

You may be required to create an account to complete a purchase or access certain features. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately of any unauthorized use of your account.

4. Products, Descriptions, and Pricing

We attempt to display product information, including descriptions, images, and pricing, as accurately as possible. However, we do not warrant that product descriptions, images, pricing, or other content available on the Site are accurate, complete, reliable, current, or error-free. In the event of a pricing or listing error, we reserve the right to cancel any orders placed for the affected product, whether or not the order has been confirmed.

All prices are listed in U.S. dollars unless otherwise indicated and are subject to change without notice.

5. Orders and Payment

By placing an order, you represent that you are authorized to use the payment method provided. We reserve the right to refuse or cancel any order for any reason, including suspected fraud, unauthorized or illegal activity, or errors in pricing or product information. Payments are processed through secure third-party payment processors; Impaktiv does not store your full payment card details.

6. Shipping

Shipping timeframes and costs are provided at checkout and are estimates only. Impaktiv is not responsible for delays caused by shipping carriers, customs, or other events outside of our reasonable control. Risk of loss and title for products purchased pass to you upon our delivery to the shipping carrier.

7. Returns, Refunds, and Order Issues

For questions about returns, exchanges, or the status of an existing order, please visit our Order Status page or contact us using the information in Section 18 below. Any applicable return or refund windows, conditions, and procedures will be communicated to you at the time of your order or upon request.

8. Intellectual Property

All content on the Site, including text, graphics, logos, images, product designs, and software, is the property of Impaktiv or its licensors and is protected by U.S. and international copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content on the Site without our prior written consent.

9. User Conduct

You agree not to: (a) use the Site for any unlawful purpose; (b) attempt to gain unauthorized access to the Site or its related systems; (c) interfere with or disrupt the operation of the Site; (d) upload or transmit viruses or other malicious code; or (e) use any automated means to access the Site without our permission.

10. Third-Party Links and Services

The Site may contain links to third-party websites or services that are not owned or controlled by Impaktiv. We are not responsible for the content, privacy policies, or practices of any third-party websites or services. Your use of any third-party sites is at your own risk.

11. Privacy

Your use of the Site is also governed by our Privacy Policy, which describes how we collect, use, and disclose your personal information. By using the Site, you consent to the collection and use of your information as described in the Privacy Policy.

12. Disclaimer of Warranties

THE SITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.

13. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IMPAKTIV SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO YOUR USE OF THE SITE OR SERVICES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR YOUR USE OF THE SITE SHALL NOT EXCEED THE AMOUNT YOU PAID TO US FOR THE PRODUCT OR SERVICE GIVING RISE TO THE CLAIM.

14. Indemnification

You agree to indemnify and hold harmless Impaktiv, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of your use of the Site, your violation of these Terms, or your violation of any rights of a third party.

15. Termination

We reserve the right to suspend or terminate your access to the Site or Services at any time, without notice, for conduct that we believe violates these Terms or is harmful to other users, us, or third parties.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law principles. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the state and federal courts located in Arizona.

17. Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated "Last updated" date. Your continued use of the Site after changes are posted constitutes your acceptance of the revised Terms.