When will my order ship? Each item is made-to-order and assembled by our team.
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Expedited shipping: Processed and shipped within 1-3 business days.
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Free standard shipping: Processed and shipped within 3-5 business days.
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Special sizing: Please allow 1 additional day for processing acrylics and larger 60x40" canvas sizes.
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Cutoff times: Orders placed after 2:00 PM EST or on weekends are processed on the next business day.
Once your order ships, you will receive a tracking number within 24 hours, or you can request it via the Order Status page. All US orders ship free via FedEx or UPS. International shipping rates and delivery times vary by location; enter your address at checkout for accurate pricing.
What carrier do your orders ship with? US orders ship primarily via FedEx, with larger 60x40" items shipped via UPS.
What is your refund and return policy? You can cancel or amend your order within 12 hours of purchase. Our 100-day Worry-Free return policy allows returns under these guidelines:
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Items must be unworn, unused, in original packaging, and accompanied by a receipt or proof of purchase.
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Contact info@Impaktiv.com with your return reason to receive instructions. Items sent back without prior authorization will not be accepted.
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Pre-paid shipping labels are not provided for returns.
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Gift cards are non-returnable.
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International orders are not eligible for cash refunds, but qualify for exchanges or a gift card credit valued at 110% of the purchase price.
How does the 110% Back Risk-Free Guarantee work? If you are not completely satisfied with your art, you can choose between a standard refund or a gift card valued at 110% of your original purchase price when we receive your return.
What is covered under the lifetime warranty? Your art is guaranteed to look the same on the day you hang it as it will 30 years from now. If it does not, we will replace it.
What should I do if my order arrives damaged or incorrect? Inspect your order upon delivery and contact us immediately if the item is defective, damaged, or incorrect. We will evaluate the issue and resolve it as quickly as possible.
Who do I contact for press inquiries? Email info@Impaktiv.com for all press-related questions.